Our stores are OPEN 7 days a week! mon-fri 10am-8pm sat, sun 10am-6pm

Customer support

Customer support

Contact us

Gift Wrapping

  • Does collage provide gift wrapping for online & in-store purchases?

    collage can help you give the perfect gift for birthdays and holidays!

    Our friendly staff can help you in stores and online to pick out the right items and we offer FREE gift wrapping on online purchases for in-store pick up orders

    Online Purchases:  FREE Gift Wrapping--for in-store pick up orders

    In our online checkout, click the box for FREE gift wrapping.

    Your gifts will be wrapped in our white gift wrap and tied with a bright rainbow ribbon. We will include a to and from card that you can customize, and you can add notes to the wrapper!

    Learn more about Pickup Orders.

    In-store Purchases:  Wrapping supplies to go!

    If shopping in-store, we offer free wrapping supplies to go! You can receive one of our collage handle bags and festive rainbow speckled tissue paper to-go!  Just ask one of our team members and they will include it with your purchase.

     

    Wishlist Buying

    Wishlists are great way to not only save your favorite collage items online, but if you want to surprise a friend or loved one our staff members can look up their saved wish list and you can pick items to buy from it! Learn more.

    If you have further questions, please email [email protected]

Gift Cards

  • Check Gift Card Balance?

    You can easily check your physical or digital gift card balance by clicking here.

    Simply click "Check gift card balance" and enter code in popup window.

  • Using Gift Cards for online purchases and pickups.

    YES!

    We can now accept Physical or Digital Gift Cards for online purchases.

    Physical Gift Cards purchased can be shipped within the Domestic US or picked up in stores.
    Digital Gift Cards will be emailed to the selected recipient at checkout. A receipt will be emailed to the purchaser email.

    In My Cart you can now enter the gift card number and apply it as a form of payment for your online purchase.

    Use input code on the back of Physical Gift Card or for Digital Card use the code from recipient email to apply gift card amount. Example Digital Gift Card email below:

     

    If you have further questions, please email [email protected]

     
  • How can I purchase a Gift Card?

    We sell Physical and Digital gift cards online and in stores! 

    Physical Gift Cards

    Online, we have Physical Gift Cards available in these amounts: $5, $10, $20, $25, $50, $100. Physical Gift Cards can be purchased online and shipped or picked up in stores.

    If those denominations don’t fit your idea of the perfect gift, you can either purchase multiple cards that add up to the amount you desire or just give one of our stores a call and they will customize an amount for you. 

    Physical Gift cards are available for free in-store pickup or if they are the only item in an online order, they can be shipped for free.  Select "Gift Card Only" in the Delivery Options section of check out.

    Shop Physical Gift Cards Online 

     

    Digital Gift Cards

    Digital Gift Cards can be bought for any amount and emailed to a chosen recipient

    for online or in-store purchases. Purchaser will receive receipt via email. Be sure to have recipient check junk/spam folder for Digital Gift Card email.

    Recipient can pull up the email containing the gift card and use the code in checkout.

     

    Using Gift cards for online purchases

    For online purchases apply gift card code in My Cart under "Gift Card"

     

    If you have further questions, please email [email protected]

Discounts & Coupons

  • Can I use my collage punch card online?

    Unfortunately, collage punch cards can only be punched or redeemed for in-store purchasesbut we are hoping to have an online loyalty rewards program in the near future. Sign up to receive our newsletter to be informed of this exciting new development! 

    Our stores are open every day with sensible guidelines in place to help keep you and our employees safe while you shop. If you’re comfortable with that, come on in and use your collage punch card in person!

    If you have further questions, please email [email protected]  

How do wishlists work?

  • How do wishlists work? Can I share my wishlist?

    Wishlists are great way to not only save your favorite collage items online, but if you want to surprise a friend or loved one our staff members can view up to 5 items on their saved wishlist and you can pick items to buy from it! If you have more items on a wishlist please take a pic of the wishlist and send to [email protected] or call (503) 249-2190 to set up a gift to be shipped from your person's wishlist. We’re happy to help!

    You cannot directly share a wishlist with others (like you would a gift registry).

    See our Wishlists Page to answer your questions on how to set one up online!

    If you have further questions, please email [email protected]

Why is my shopping cart not saving items?

  • Why is my shopping cart emptying items?

    Because you’re not logged in to your collage account! If you don’t have a collage account, you can create one HERE.  For unregistered shoppers, the shopping cart will expire after 30 minutes of inactivity, and we all know that’s not nearly enough time to shop at collageWhen you’re logged into your account, your shopping cart will be saved for 2 whole weeks. That gives you plenty of time to mull over which color pen goes best with your new journal, or to wait responsibly until pay day!  

    Login / Create Account 

    If you have further questions, please email [email protected]

Online payments

  • Why is my online payment failing?

    The most common reason online payments fail is because the billing address entered does not match the registered address for the credit card being used. Please double check that the billing address is correct.

    If you are picking up your order in one of our stores, or having it shipped to the same address registered with your credit card, please select "Ship to this address or Pick-Up in Store" after entering your billing address. You can then choose your preferred shipping method or pick-up location when prompted.

    If you would like your order shipped to an address other than the one registered with your credit card, select "Ship to a different address" and enter that address when prompted.  

    If you continue to have problems, or if you have further questions, please email [email protected]

Punch Cards

  • Can I use my collage punch card online?

    Unfortunately, collage punch cards can only be punched or redeemed for in-store purchasesbut we are hoping to have an online loyalty rewards program in the future. Sign up to receive our newsletter to be informed of this exciting new development! 

    Our stores are open every day with sensible guidelines in place to help keep you and our employees safe while you shop. If you’re comfortable with that, come on in and use your collage punch card in person!  

    If you have further questions, please email [email protected]

  • How do I use a punch card ?

    Punch cards are available in all our stores and one punch is given for every $20 spent

    Once your punch card is full, it becomes a coupon and you can redeem it at any store for 20% OFF your entire purchase.

    One punch card per person please.

    When punch cards are redeemed, our Point of Sales system requires us to input a full name in order to process the discount.

    Punches are not given on the purchase when you are redeeming a punch card.

    If you have further questions, please email [email protected]

     

  • Do punch cards expire?

    No, punch cards do not expire.

By using our website, you agree to the use of cookies. These cookies help us understand how customers arrive at and use our site and help us make improvements. Hide this message More on cookies »