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Customer support

Customer support

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Gift Wrapping

  • Does collage provide gift wrapping for online & in-store purchases?

    collage can help you give the perfect gift for birthdays and holidays!

    Our friendly staff can help you in stores and online to pick out the right items and offer FREE gift wrapping on in-store or online purchases.

     

    In-store Purchase Gift Wrapping

    At checkout ask your cashier for gift wrapping. We offer white handle gift bags with rainbow tissue paper.

     

    Online Purchase Gift Wrapping

    In online checkout click the box for FREE gift wrapping. Your gifts will be shipped or ready for store pickup in our white gift wrapping paper with rainbow ribbon. Learn more about Pickup Orders.

     

    Wishlist Buying

    Wishlists are great way to not only save your favorite collage items online, but if you want to surprise a friend or loved one our staff members can look up their saved wishlist and you can pick items to buy from it! Learn more.

Gift Cards

  • Can I use gift cards for online purchases or pickups?

    Unfortunately, our website does not currently support a gift card payment option, but if you’d like to pick up your order at one of our stores, we will happily help you out with that! Here’s what you can do: 

    If you haven’t already, create a collage account HERE. 

    Go shopping! But instead of adding the items you want to your cart, just click the little heart next to the product name to add it to your wishlist. Make sure you select the color/size/style if applicable before adding the product to your wishlist. For more information on wishlists check out the WISHLISTS tab on our homepage. 

    When you’re done shopping, review your wishlist and send an email to o[email protected] with “gift card order” in the subject field. Let us know your account name, phone number, the 13 digit code on the back of your gift card, and which store you’d like to visit to pick up your order. We’ll process your order and email you further instructions about picking it up. If your purchase exceeds the amount available on your gift card, please have an alternate form of payment ready when you come to pick up your order. 

    When you get to the store to pick up your order, you can either come on in and let a sales associate know you’re here to get your order, or you can call the store for curbside service. Don’t forget to bring your gift card and any other payment method that might be necessary. 

    After you’ve picked up your order, you can remove the items from your wishlist by clicking the little x to the right of the product. 

    If this all sounds like way too much to deal with, our stores are open from 10am-6pm everyday with sensible guidelines in place to help keep you and our employees safe while you shop. If you’re comfortable with that, come on in and use your gift card in person! 

  • How can I purchase a Gift Card?

    We sell gift cards online and in stores! 

    Gift cards are available in any denomination when you purchase in a collage store. 

    Online, we have gift cards available in these amounts: $5, $10, $20, $25, $50, $100.  

    If those denominations don’t fit your idea of the perfect gift, you can either purchase multiple cards that add up to the amount you desire, or just give one of our stores a call and they will customize an amount for you. 

    Gift cards are available for free in-store pick up or they can be shipped for a small fee. 

    Shop Gift Cards Online 

Discounts & Coupons

  • Can I use a Chinook Book or Library coupon for an online purchase?

    We’re sorry, but currently Chinook Book and Library coupons are for in-store purchases only. 

    Our stores are open from 10am-6pm everyday with sensible guidelines in place to help keep you and our employees safe while you shop. If you’re comfortable with that, come on in and use your coupon in person! 

  • Can I use my collage punchcard online?

    Unfortunately, collage punchcards can only be punched or redeemed for in-store purchasesbut we are planning on having an online loyalty rewards program in the future. Sign up to receive our newsletter to be informed of this exciting new development! 

    Our stores are open from 10am-6pm everyday with sensible guidelines in place to help keep you and our employees safe while you shop. If you’re comfortable with that, come on in and use your collage punchcard in person!  

How do wishlists work?

  • How do wishlists work? Can I share my wishlist?

    See our Wishlists Page to answer your questions on how wishlists work!

Why is my shopping cart not saving items?

  • Why is my shopping cart emptying items?

    Because you’re not logged in to your collage account! If you don’t have a collage account, you can create one HERE.  For unregistered shoppers, the shopping cart will expire after 30 minutes of inactivity, and we all know that’s not nearly enough time to shop at collageWhen you’re logged into your account, your shopping cart will be saved for 2 whole weeks. That gives you plenty of time to mull over which color pen goes best with your new journal, or to wait responsibly until pay day!  

    Login / Create Account 

Online payments

  • Why is my online payment failing?

    The most common reason online payments fail is because the billing address entered does not match the registered address for the credit card being used. Please double check that the billing address is correct.

    If you are picking up your order in one of our stores, or having it shipped to the same address registered with your credit card, please select "Ship to this address or Pick-Up in Store" after entering your billing address. You can then choose your preferred shipping method or pick-up location when prompted.

    If you would like your order shipped to an address other than the one registered with your credit card, select "Ship to a differrent address" and enter that address when prompted.  

    If you continue to have problems, please email [email protected]

Punchcards

  • Can I use my collage punchcard online?

    Unfortunately, collage punchcards can only be punched or redeemed for in-store purchasesbut we are planning on having an online loyalty rewards program in the future. Sign up to receive our newsletter to be informed of this exciting new development! 

    Our stores are open from 10am-6pm everyday with sensible guidelines in place to help keep you and our employees safe while you shop. If you’re comfortable with that, come on in and use your collage punchcard in person!  

  • How do I use a punchcard ?

    Punchcards are offered during in-store purchases, one punch is given for every $20 spent

    Once your punchcard is full, it becomes a coupon and you can redeem it at any store for 20% OFF your entire purchase.

    One punchcard per person please, when redeemed we will need to use a name on file, or put you in the system in order for to process the discount.

    We do not give punches on the purchase when redeeming your filled punchcard.

     

  • Do punchcards expire?

    No, punchcards do not expire.